Shipping policy

Last Updated: September 1, 2026

Thank you for choosing Zovella.

Order Processing

Orders are generally processed within [1–3 business days] after payment is successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During holidays, sales events, or periods of unusually high order volume, processing may take longer.

Shipping Times

Estimated delivery times depend on your destination, shipping method, carrier, and other circumstances.

Typical estimated delivery:

Standard Shipping: [X–X] business days
Express Shipping: [X–X] business days

These are estimates rather than guaranteed delivery dates.

Tracking

When available, tracking information will be provided to the email address associated with your order after your order has shipped.

Tracking information may take some time to update after the carrier receives the package.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an incorrect address, contact us immediately at chasecook04@gmail.com. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Delayed Packages

Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside our control.

If your package appears delayed or lost, please contact us at chasecook04@gmail.com with your order number. We will assist you as much as reasonably possible.

International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their destination country, unless otherwise stated at checkout.

These charges are generally the responsibility of the customer.